Get in touch
Contact Us
Email or WhatsApp for a specific question. Use the form below if you have a specification, and the answer will come back more useful.
What to include
The more of this you can give us, the more useful the first reply will be — and the fewer rounds of email it takes to get to a real number.
- What goes in the tray, and roughly what a portion looks like.
- Internal dimensions, or a photograph of your current tray beside a ruler.
- Whether the food is eaten in, taken away or delivered.
- The quantity — ideally two or three, so you can see the price curve.
- The delivery country and postcode, so freight is in the number.
Where we supply
We work with food businesses in United States, United Kingdom, Canada, Australia. Portion conventions, sizing and labelling differ meaningfully between those markets, so we size from your product rather than from a regional standard.
A note on what we do not have
We do not publish a physical trade counter address, because there is no walk-in showroom to visit. Everything runs through email and WhatsApp so that specifications, photographs and artwork stay attached to one conversation rather than scattered across phone notes.
Getting in touch
How quickly do you reply?
Usually within one working day, Monday to Friday. If an enquiry needs a structural drawing or a material we have to specify from scratch, we will acknowledge it that day and give a realistic date for the full answer.
What is the fastest way to get an answer?
WhatsApp, for a specific question. The quote form or the tray designer, for a full specification — they collect the information that would otherwise take three rounds of email.
Can I send you a physical sample?
Yes, and it is the single most useful thing you can send. Ask us for the address and post the tray you currently use. It removes an entire round of questions.
Do you have a phone number?
We handle enquiries by email and WhatsApp so that specifications, photographs and artwork stay attached to the conversation. WhatsApp at +1 503-461-4788 works for voice notes and calls as well as messages.
What time zones do you cover?
We supply customers across the US, UK, Canada and Australia, so there is usually some overlap. If your enquiry arrives outside working hours, it will be waiting at the start of the next working day.
Can you help if I do not know what I need?
That is most of what we do. Describe the food, the portion and where it is eaten, and we will work backwards to a specification — including telling you when a cheaper format would do the job.